Terms of Service
Welcome to the Stojo Indonesia Webstore. (“Stojo”) web site located at [https://stojo.co.id] (“the Site”). Stojo Indonesia provides this Site as a service to our customers. Please read the following terms of service (“Terms”) as they govern your use of our Site and our services and content accessible via our Site. To make these Terms easier to read, the Site and our services and content are collectively called the “Services.”
By using our Services, you agree to be bound by these Terms. If you don’t agree to be bound by these Terms, do not use the Services.
We may update the Terms at any time. If we do so, we’ll let you know either by posting the updated Terms on the Site or through other communications. It’s important that you review the Terms whenever we update them or you use the Services. If you continue to use the Services after we have posted updated Terms, you are agreeing to be bound by the updated Terms. If you don’t agree to be bound by the updated Terms, then you may not use the Services anymore. Because our Services are evolving over time we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.
IMPORTANT: WHEN YOU AGREE TO THESE TERMS, YOU AGREE TO RESOLVE YOUR DISPUTES WITH US ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION, UNLESS YOU OPT-OUT OF ARBITRATION WITHIN 30 DAYS OR THE DISPUTE IS EXCLUDED FROM ARBITRATION, AS FURTHER DESCRIBED IN THE DISPUTE RESOLUTION SECTION BELOW. PLEASE REVIEW THE DISPUTE RESOLUTION SECTION BELOW FOR DETAILS ON ARBITRATION AND OPTING-OUT.
ACCOUNTS & ELIGIBILITY
Stojo Indonesia is an online retailer. You may use the Services to make purchases only if you are 16 years or older and capable of forming a binding contract with us. In order to make purchases you may create an “Account.” It’s important that you provide us with accurate, complete and up-to-date information for your Account and you agree to update such information, as needed, to keep it accurate, complete and up-to-date. If you don’t, we might have to suspend or terminate your Account. You agree that you won’t disclose your Account password to anyone and you’ll notify us immediately of any unauthorized use of your Account. You’re responsible for all activities that occur under your Account, whether or not you know about them.
When you make a purchase through our Services, you authorize us or our third-party payment processor to charge your payment method for any such purchases (plus any applicable taxes and other charges) that may be accrued by or in connection with your purchase. You are responsible for the timely payment of all fees and for providing a valid method of payment. All prices, fees and any applicable taxes and other charges are payable in Indonesia rupiahs. When you initiate a purchase transaction via the Services, you will be asked to provide customary billing information such as your name, billing address, and credit card information. You may also need to provide additional information to verify your identity before completing your transaction. If you are completing the purchase using a third-party payment processor, that processor’s terms and conditions apply to your payment transaction.
We offer shipping with Ninja Express. Orders are fulfilled and shipped during business hours, Monday through Friday, with the exception of Indonesia holidays.
At Stojo Indonesia, we are committed to providing our customers with great quality products. Our products are sold both online at https://stojo.co.id and by our approved retailers in limited quantities and availability. We have done our best to display our items as accurately as possible via our Services. Please be aware however that variations in style, color, size, shape and look may occur. If you are not satisfied with your purchase through https://stojo.co.id, please review our return policy below.
If you choose to purchase a product or service from a party other than Stojo Indonesia, including products manufactured by Stojo or services delivered in part by Stojo, please note that your ability to return said products, receive an exchange or replacement, or other remedies, is governed by your contract with the third party, and not Stojo Indonesia. You acknowledge sole responsibility for and assume all risk arising from any third-party retailer. To the fullest extent allowed by applicable law, Stojo Indonesia shall have no liability or responsibilities towards you based on your dealings with any third party retailer.
Returns & exchanges on purchases through https://stojo.co.id are accepted within 14 days of your original purchase. To complete your return or exchange, we require a receipt or proof of purchase. If you would like to proceed with a return or exchange, please email a request with your original order number in the subject line to [email protected]
No Returns for a Refund:
We do not provide a return for a refund in Indonesia.
Returns for an Exchange:
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will approve or reject your request for exchange solely at our discretion.
Please note that we only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to our return address, listed below.
Return & Exchange Shipping:
Stojo Indonesia will only cover the shipping fees for the return of defective, damaged, or incorrect items and reserves the right to replace defective or damaged items in its sole discretion.
For all other returns and exchanges for unused products, you will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund, we will refund you for the product returned.
All of our delivery service using a trackable shipping service or purchasing shipping insurance. Stojo Indonesia will not be held responsible for items lost in transit to our return address.
For all returns & exchanges, please ship your unused items to:
Green Sedayu Bizpark DM 15 no 32
Jl. Daan Mogot KM 18, Kalideres, Jakarta Barat 11840
Damaged or Defective Items:
If you wish to replace a defective or damaged item, please send photos or a short video of the defect or damage to [email protected] Please include your original order number in the subject line.
Late Returns & Exchanges:
If 14 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange.
Final Sale Items:
Only regular priced items may be returned or exchanged, unfortunately sale items cannot be returned or exchanged. Please note that all Stojo accessories are final sale.
Any approved buyer purchasing 1 or more cases of any Stojo products listed in the Wholesale Collection or portion of the Website (the "Products") or any Stojo approved wholesale platform, shall be deemed and agreed to be deemed a "Buyer. The Buyer shall not, without Stojo’s prior written permission: (i) export the Products or supply the Products for export to any countries outside of Indonesia,, (ii) advertise, canvass or attempt to sell the Products for export to any territory outside of Indonesia, (iii) list any of the Products for sale on any third party internet marketplaces, including Tokopedia, Blibli, iLotte, Lazada Indonesia, Shopee Indonesia, JD.ID or (iv) sell the Products to any third party within the Indonesia whose dealings relating to the Products would, if carried out by the Buyer, constitute a breach of (i), (ii) or (iii) above.
Due to the nature of the Products, the Buyer and Seller agree that the Buyer shall maintain facilities suitable for displaying the Products to its customers and that the nature of the Products may render them inappropriate to be resold solely through mail order channels or via the internet, without affording customers the opportunity to examine them in person in a retail environment. The Buyer therefore shall not be involved either directly or indirectly in the provision of the Products by mail order or via the internet without first obtaining the express written permission from Stojo directly, which will be granted if the criteria set forth below are met. The Buyer agrees, and will ensure that third parties to whom it resells the Products agree not to sell through mail order or the internet without the express written permission of the Seller.
The following criteria are required to be met before any approval will be given for selling the Products on an internet website:
- the Buyer is required at all times to have a ‘brick and mortar’ retail store at which consumers may browse the Seller’s branded products and obtain advice from trained staff;
- the Buyer’s domain name must be registered with the Seller, must reflect the Buyer’s retail/ account name and the trading address must be clearly visible on the website;
- all brands must be promoted in line with the Seller’s corporate guidelines. This includes the correct use of the Seller’s logos.
Any use of the Seller’s brands, logos or copyright material (including any flat shot images) shall be subject to the Seller’s prior written approval. Apart from these brands and logos, no other brand or logo may be affixed or used in relation to the Products.
All designs depicted on the Products are the copyright of the Seller and may not be reproduced on internet websites without the express written permission of the Seller.
Ownership of Intellectual Property by Resellers. The sale of the Products to the Buyer in no way conveys to the Buyer, expressly or by implication, estoppel or otherwise, any license to any Seller patent, copyright, trademark, trade secret or other intellectual property right. The Seller expressly reserves and retains all intellectual property rights in the Products. The Buyer shall not, and shall not permit any third party to, copy, reproduce, manufacture or have manufactured, in whole or in part, any Products.
Our Content. All of the content that appears on the Site, including all visuals, text, audio and video clips are subject to copyright protections and/or other intellectual property rights or licenses held by Stojo (“Content”). We either own or have a license to all such Content. Subject to your compliance with these Terms, Stojo grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and view the Content solely in connection with your permitted use of the Services and solely for your personal and non-commercial purposes.
User Content. “User Content” means any text, graphics, images, works of authorship of any kind or other materials that are posted, generated, provided, or otherwise made available by you in connection to the Services or that you share online, through a public application, or with other users or recipients. User Content includes without limitation Feedback (defined below) and Tagged Media (defined below).
By making any User Content available through the Services you hereby grant to Stojo a non-exclusive, transferable, worldwide, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works based upon, distribute, publicly display, and publicly perform your User Content, in whole or in part, in connection with the Services and Stojo’s (and its successors’ and affiliates’) business, including without limitation for promoting, marketing or advertising and redistributing part or all of the Services (and derivative works thereof) in any media formats and through any media channels (whether now known or hereafter devised). You understand that Stojo is not obligated to utilize any of the rights granted in these Terms and we do not guarantee any confidentiality with respect to any User Content you submit or upload.
Except where prohibited by law, by submitting or uploading User Content, you waive and agree not to assert any “moral” rights or claim resulting from our alteration of the User Content or any photographs, footage, statements or other work contained in the User Content. You are also agreeing to appoint Stojo as your attorney-in-fact with respect to the User Content, with the right to execute and deliver any documents, in your name and on your behalf, to ensure that we can use the User Content that you are licensing in any way we see fit, and to protect the rights in any derivative works created from your User Content, and to have the User Content removed from any other website or platform.
You are solely responsible for all your User Content. You represent and warrant that you own all your User Content or you have all rights that are necessary to grant us the license rights in your User Content under these Terms. You also represent and warrant that neither your User Content, nor your use and provision of your User Content to be made available through the Services, nor any use of your User Content by Stojo on or through the Services will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
We are not responsible or liable for the removal or deletion of (or the failure to remove or delete) any of your User Content.
Tagged Media. The Site includes the Stojo page located at https://stojo.co, which extracts content from our users and customers who share photos and videos on Instagram, Facebook, Tiktok or other social media (“Social Media”) account using hashtags, mentions or otherwise posting about the Services. You acknowledge and agree that the Tagged Media may be used in Stojo’s retail locations, showrooms, email, on our Site or other websites that we operate or control, and you hereby grant us permission to use and authorize others to use your name or social media handle in association with the Tagged Media for identification, publicity related to the Services and similar promotional purposes, including after you terminate your Account or your use of the Services. You represent and warrant that posting and use of your Tagged Media, including to the extent such Tagged Media include your name, likeness, voice, or photograph, does not violate, misappropriate or infringe on the rights of any third party, including, without limitation, privacy rights, publicity rights, copyrights, trademark or other intellectual property rights.
DMCA/Copyright Policy. Stojo respects copyright law and expects its users to do the same. It is Stojo’s policy to terminate in appropriate circumstances Account holders who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders.
USE OF SERVICES
We really want everyone to have a great experience using the Services. That’s why you agree that you won’t do any of the following things, otherwise we might have to suspend or terminate your Account:
Post, upload, publish, submit or transmit any Content that: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any person or entity; or (vii) promotes illegal or harmful activities or substances.
Use, display, mirror or frame the Services, or any individual element within the Services, Stojo’s name, any Stojo trademark, logo or other proprietary information (including through the use of meta tags or the like), or the layout and design of any page or form contained on a page, without our express written consent, except as is clearly permitted by the functionality of the services;
Attempt to access or search the Services or Content or download Content from the Services through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by Stojo or other generally available third-party web browsers;
Send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters or other form of solicitation;
Use the Services or Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by these Terms;
Attempt to interfere in any way with the Services or Stojo’s networks or network security, or attempt to use the Services to gain unauthorized access to any other computer system;
Collect or store any personally identifiable information from the Services from other users of the Services without their express permission;
Impersonate or misrepresent your affiliation with any person or entity;
Violate any applicable law or regulation; or
Encourage or enable any other third party or individual to do anything listed above.
Although we’re not obligated to monitor access to or use of the Services or Content or to review or edit any Content, we have the right to do so for the purpose of operating the Services, to ensure compliance with these Terms, and to comply with applicable law or other legal requirements. We reserve the right, but are not obligated, to remove or disable access to any Content, at any time and without notice, including, but not limited to, if we, at our sole discretion, consider any Content to be objectionable or in violation of these Terms. We have the right to investigate violations of these Terms or conduct that affects the Services. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.
We welcome feedback, comments, reviews of the products you purchase through us, and suggestions for improvements to the Services (“Feedback”). You can submit Feedback by emailing us at [email protected] or by reviewing a particular product. You grant to us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sublicensable and transferable license under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon and otherwise exploit the Feedback for any purpose.
CORRECTION OF SITE ERRORS
The information on the Site may contain typographical errors or inaccuracies. We reserve the right to update any information we see fit at any time without prior notice. Please note that such errors may relate to product information, pricing and availability. In these instances, we shall have the right to terminate any orders involving pricing errors or inaccuracies. We apologize for any inconveniences.
You agree to indemnify and hold Stojo (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, as well as losses, expenses, damages and costs, resulting from any violation of these Terms, your use of the Services, or any activity related to your Account (including negligent or wrongful conduct).
THIRD PARTY LINKS
The Services may contain links to third-party websites or resources. We provide these links only as a convenience and are not responsible for the content, products or services on or available from those websites or resources or links displayed on such websites. You acknowledge sole responsibility for and assume all risk arising from your use of any third-party websites or resources.
We may terminate your access to and use of the Services, at our sole discretion, at any time and without notice to you. You may disable access to your Account at any time by sending an email to us at [email protected] Upon any termination, discontinuation or cancellation of Services or your Account, the following sections will survive: User Content, Payments, Feedback, Disclaimer of Warranty, Limitation of Liability, Dispute Resolution, Governing Law, and General Terms.
DISCLAIMER OF WARRANTY
ALL CONTENT, PRODUCTS, AND SERVICES ON THE SITE ARE PROVIDED TO YOU "AS IS" WITHOUT ANY GUARANTEES OR WARRANTY. WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
LIMITATION OF LIABILITY
NEITHER STOJO NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE SERVICES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT STOJO HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
IN NO EVENT WILL STOJO’S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES OR CONTENT EXCEED THE AMOUNTS YOU HAVE PAID TO STOJO FOR USE OF THE SERVICES OR CONTENT OR ONE HUNDRED DOLLARS ($100), IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATIONS TO STOJO, AS APPLICABLE.
THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN STOJO AND YOU.
Our goal is to provide you with great service, so we’ll try our best to resolve any disagreements that you have with us. If we can’t, then you and we both agree to resolve disputes related to your use of the Services or these Terms (each, a “Claim”) in binding arbitration instead of court, except that (a) a Claim may be brought in small claims court if it qualifies for it and (b) either party may bring suit in court to enjoin the infringement or other misuse of intellectual property rights.
What is arbitration? Arbitration does not involve a judge or jury. Instead, a neutral person (the “arbitrator”) hears each party’s side of the dispute, and makes a decision that is finally binding on both parties. The arbitrator can award the same relief as a court could award, including monetary damages. While court review of an arbitration award is limited, if a party fails to comply with the arbitrator’s decision, then the other party can have the arbitration decision enforced by a court. If for any reason a Claim proceeds in court rather than in arbitration, you and we each waive any right to a jury trial.
Can a Claim be part of a class action or similar proceeding? No. You agree to resolve your Claims with us solely on an individual basis, and not as part of a class, representative or consolidated action. We agree to do the same.
What rules apply in the arbitration? The arbitration will be conducted under the Arbitration in Indonesia is governed by Law No. 30 of 1999 on Arbitration and Alternative Dispute Resolution (Arbitration Law).
How will the arbitration be conducted? How much does it cost? The arbitration will be conducted by the The Indonesian National Arbitration Board (BANI). It has its own pool of over 100 arbitrators (the BANI list) made up of both Indonesian and foreign nationals with varied qualifications and backgrounds. Aside from this, parties can nominate arbitrators who are not on the BANI list, provided that they meet BANI’s qualification rules and are subject to approval from BANI’s chair. Payment of all filing, administration and arbitrator fees will be governed by the BANI Rules. Unless the arbitrator finds your Claim frivolous, we’ll pay for all filing, administration and arbitrator fees if your Claim is for less than $10,000, and we won’t seek our attorneys’ fees and costs if we prevail in the arbitration. The arbitration may be conducted in writing, remotely (e.g., by videoconference) or in-person in the county where you live (or at some other location that we both agree to).
How do I start an arbitration proceeding? To begin an arbitration proceeding against us, send a letter requesting arbitration and describing your Claim to PT. Garyman Kreasi Indonesia, If we request arbitration against you, we will give you notice at the email address or street address you provided.
INSTRUCTIONS FOR OPTING-OUT OF ARBITRATION: If you don’t want to agree to arbitrate your Claims as explained above, then you can opt-out of this arbitration agreement by notifying us of your decision in writing at [email protected] You must opt-out within 30 days of the date you first agree to these Terms or any updated Terms.
These Terms and any action related thereto will be governed by the laws of the Republic of Indonesia without regard to its conflict of laws provisions.
These Terms constitute the entire and exclusive understanding and agreement between Stojo and you regarding the Services and Content, and these Terms supersede and replace any and all prior oral or written understandings or agreements between Stojo and you regarding the Services and Content. If any provision of these Terms is held invalid or unenforceable (either by an arbitrator appointed pursuant to the terms of the “Dispute Resolution” section above or by court of competent jurisdiction, but only if you timely opt out of arbitration by sending us an opt-out email in accordance with the terms set forth above), that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect. You may not assign or transfer these Terms, by operation of law or otherwise, without Stojo’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null. Stojo may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.
Any notices or other communications provided by Stojo under these Terms, including those regarding modifications to these Terms, will be given: (i) via email; or (ii) by posting to the Services. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.
WAIVER OF RIGHTS
Stojo’s failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Stojo. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.
If you have any questions about these Terms or the Services, please contact us at [email protected]
TERMS UPDATED ON: SEPTEMBER 16, 2020